Shipping policy

Delivery & Shipping

We ship within the continental US only. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. Extreme Canopy reserves the right to change shipping charges after a payment has been made if insufficient shipping fees have been applied. In this situation you will be contacted and be given the opportunity to cancel the order and receive a full refund. If you have a due date our team will endeavor to deliver your order by this date. However, as we use 3rd party shipping companies we do not accept liability for any late deliveries. 

Extreme Canopy offers free shipping for a variety of products. Please note, this applies to the contiguous United States only. Orders outside the United States will have additional shipping fees after the order has been processed online. 

Please note that we use outside freighting companies and we cannot be responsible for unforeseen delays.
It is your responsibility to enter the correct delivery address details at the time of ordering. Please note, we are unable to deliver to a P.O. Box. Please make sure you include the contact name and phone number for the order.
Alternatively, pick up is available in our Huntington Beach Store only.
Monday-Friday 8:30am – 5:00pm

Extreme Canopy will endeavor to meet all customer due dates and deadlines. However, as there are many aspects out of our direct control such as shipping, we can not guarantee a due date. As such, Extreme Canopy does not accept liability for any missed due date nor do we accept any refund request based on this premise.
Extreme Canopy has an outstanding reputation for meeting the tightest due dates and our team will continue to strive to be leaders in this aspect.

Extreme Canopy uses 3rd Party shipping companies. Extreme Canopy does not hold liability for damages to products sustained during transit. Extreme Canopy does not hold liability for products lost by 3rd party shipping companies. Extreme Canopy does not hold liability for any damages, loss or injuries caused by a product arriving late, damaged, incomplete, or incorrect. Extreme Canopy reserves the right to cancel an order at any time due to incorrect shipping fees being charged. Extreme Canopy offers free shipping on some marked items. For marked items free shipping is for continental US only and is via a company and service of Extreme Canopy’s choosing. Extreme Canopy reserves the right to revoke free shipping where error has occurred.

Crest Tents & Pavilion Tents will have additional shipping costs from what appears on the online store. All Crest & Pinnacle sales will have additional shipping costs added after the point of sale.