Refund policy

100% Satisfaction Guaranteed

As part of the Extreme Canopy experience, it is our commitment to provide superior products. If you are not completely satisfied with your Extreme Canopy purchase for any reasons, we will make it right. You can return your product for a replacement or refund within thirty (30) days of your purchase. The product must be in new, unused condition. Extreme Canopy does NOT accept returns for any custom printed products, crest tents, pinnacle tents or any products that have been customized in anyway unless the product has a fault under our manufacturer's warranty.

Extreme Canopy’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use, naturally caused accidents, storm, rain, or wind gusts.

If you have received your Extreme Canopy purchase and it has a manufacturing defect in the materials or workmanship please fill out our warranty claim form and email it to logistics@extremecanopy.com

Before returning any part or product to Extreme Canopy please contact us to obtain specific return shipping instructions logistics@extremecanopy.com or call us on
8888874401.

Subject to meeting the requirements above and in this policy, Extreme Canopy can arrange product return for change of mind, however, the customer will be invoiced for the shipping cost. In addition, when processing a refund due to a change of mind, a component of the original price will be non-refundable. This amount will be equal to the shipping charges charged by the courier company.